Mental Health Resources
Your well-being goes beyond physical health. While preventive care like immunizations and screenings is covered at 100% through your medical plan, we also recognize the importance of supporting your emotional and mental wellness every day—not just during your annual checkup.
We provide access to a range of mental health resources, including immediate support, stress management tools, personalized coaching, and wellness programs designed to help you navigate life’s challenges. Whether you’re facing a tough moment or simply want to build healthier habits, support is here when you need it.
Take care of your mind, just as you would your body—because true well-being starts with both.
Spring Health: Personalized Mental Health Support
Through Spring Health you have access to 6 free sessions with certified coaches, 6 free sessions with licensed therapists, dedicated guidance through Care Navigator, self-guided wellness exercises, medication management, resources to navigate legal or financial matters, childcare, elder care, pet care, travel, household services, and more.
Visit Spring Health’s website at five9.springhealth.com or download the Spring Health app in the Google Play Store (Android) or App Store (iOS) to get started enter code “five9”.
Check out the Mental Health Well-being Programs SharePoint page to learn more about Spring Health.
Cigna Behavioral Programs
Cigna Programs
Policy # 3346257
Who can access services? All Five9 employees and family members residing in the US and covered under a Five9 Cigna medical plan.
How to access: Access resources through the myCigna portal including in-network behavioral health and substance use providers.
Types of services provided: Virtual or in-person mental health care visits with a licensed counselor, therapist, psychologist, or psychiatrist.
What does it cost: You pay a deductible, coinsurance, or copayment based on your Cigna plan.
Contact Information: (800) 244-6224
Additional resources: Cigna.com provides access to multiple virtual counseling services, including Talkspace, Ginger, Meru Health, and Brightline (individuals 17 and under). Obtain appointments in 2 days or less through Cigna partners Alma, Bicycle Health, Brightside, Headway, Meru Health, and Path.
iPrevail: Digital therapeutics platform to help you take control of the stress of everyday life and challenges associated with life’s difficult transition.
Happify: Mobile app with science-based games and activities that are designed to help you reduce stress and anxiety and increase mindfulness and well-being.
Cigna Behavioral Programs: Virtual counseling, coaching and support, lifestyle management programs and more.
Kaiser Programs
Policy # 651834
Who can access services: All Five9 employees and family members residing in the US and covered under Five9’s Kaiser medical plan.
How to access: Log on to your Kaiser member portal.
Types of services provided: Virtual or in person mental health care visits with a licensed counselor, therapist, psychologist, or psychiatrist.
What does it cost: You pay a copayment based on your Kaiser plan.
Contact Information: (800) 464-5299
Additional resources: Check your Kaiser portal for access to the Calm app, Ginger, and myStrength you receive as a Kaiser member.
Check out Kaiser’s mental health webpage.